Enterprise Rent-A-Car

Reviews about Enterprise Rent-A-Car

• Vincent Louis Marino

  Aug, 30 2018
  ★ ☆ ☆ ☆ ☆
  They're service is excellent, I've had a Enterprise Rental car now for over a month. It's a Chrysler 200 that they upgraded me to for free basically because I freaked out on them when, after I fully set the rental up online, went in there prepared to pay off early rate only for them to try - pretty insistently - to up-sell me on that B.S. insurance nonsense! Well, I held my own, went online to confirm that the insurance truly optional - he insisted several times that there was no insurance at all and that it was not optional - he finally caved and agreed that I was right and didnt have to take it. He then had to do something outside and excused himself for a moment and left, at this time the next customer said to me "Oh man - is he going to do the same thing to me? I set it up online and got the price and reservation number from the confirmation page" I said "hold your own man, you saw what I said - just say the same thing." When he came back he gave me a free upgrade from the most affordable sub-compact rental to the mid-sized car. It stank of cigarettes and had ashes in it too - no matter, I still have it and everyweek I call to extend the rental another week, they're very nice and accommodate me and, when they needed to put more charges on my card, they called and confirmed them before and after. Hope this helps - Vince
• Lydia A

  Aug, 20 2018
  ★ ★ ★ ★ ★
  After having a less than optimal experience at another Enterprise nearby I decided to come to this branch. I'm very glad I did! They do know and value customer service and the car provided more than performed to the expected levels.
  
  I highly recommend Enterprise and this location in particular; they go above and beyond!
• max marshal

  Jan, 03 2018
  ★ ☆ ☆ ☆ ☆
  I dont think i would ever refer someone to this enterprise location again. I held a car for a month because my car broke down and had to pay about $8000.00 to get it fixed. I took the car back spoke to someone in there, not sure if he's the manager. He was on his phone all this time i was in there, talking to whoever it was because he decided to put that person first before me. I still didnt utter a word. I explained the situation to him and let him know I'm low on funds and if possible waive one week or something to help me out. He never cared about anything, i got the receipt and it was a whole bunch of charges on the receipt which i wasn't even aware off. I don't know how people can be so heartless like someone hold a car for a month, put in oil from their own pocket, purchased washer fluid from their own pocket and yet you wouldn't do anything to help. I also need the money i spent on the washer fluid and oil back. If I was evil i will just drive the car until it blows up the engine with no oil in it and file a suit on top. I took the car to a auto shop to get oil in it , treated the car like my own and manager or whoever it is couldn't be kind enough to waive some of the days off. I just need my money spent on oil and fluid back since u guys want to be so petty. I can't believe this. Some people are soo heartless in this world, after telling this guy i paid $8000 to fix a car , he still charged me $1300 wow. If you really want to rent a car go else where not this place. I called this morning and one lady picked up and also shouting like she didnt want to listen to anything i was saying .how heartless can you people be and call this customer service. God is Just. Thats all i can say, let me get my money back for the oil and washer fluid.

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